Last Updated: July 30, 2025

PipelinePuma (“Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, SMS messaging, and related services (“Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect two main types of information:

1.1 Personal Information You Provide

• Name

• Email address

• Phone number (for SMS notifications)

• Any details you submit via web forms or surveys

1.2 Automatically Collected Information (Usage Data)
When you interact with our Services, we automatically collect:

• IP address and device type

• Browser type and version

• Pages visited and time spent

• Mobile device info (OS, browser, unique identifiers)

1.3 Cookies & Tracking Technologies
We use cookies and similar technologies to:

• Remember your preferences

• Analyze website performance

• Improve user experience

You can disable cookies in your browser, but some features may not function properly.

2. How We Use Your Information

We use your information to:

• Provide and maintain our Services

• Send appointment reminders and lead follow-ups via SMS

• Share occasional promotional updates (with your consent)

• Analyze and improve our website and communication performance

• Comply with legal requirements

We do not sell your personal information.

3. SMS Messaging & TCPA Compliance

By providing your phone number, you consent to receive:

• Up to 1 promotional SMS per week

• Up to 3 reminders per scheduled appointment

You can STOP at any time to unsubscribe, and HELP for support.
Standard carrier rates apply.

4. How We Share Your Information

We may share your information in these limited cases:

• Service Providers: Vendors that help us send SMS, manage analytics, or host our website

• Business Transactions: If PipelinePuma is merged, sold, or acquired

• Legal Requirements: To comply with the law, protect our rights, or respond to valid legal requests

We do not share your data with carriers for marketing purposes.

5. Data Retention & Security

• We keep your data only as long as needed to fulfill the purposes outlined in this policy.

• We use reasonable security measures to protect your data, but no method is 100% secure.

6. Children’s Privacy

Our Services are not directed to children under 13.
If we discover that we have collected information from a child without parental consent, we will delete it promptly.

7. Links to Third-Party Sites

Our website may include links to other websites.
We are not responsible for the privacy practices or content of external sites.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

• Updates will be posted here with a new “Last Updated” date

• Significant changes may be announced via email or SMS

9. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

[email protected]